Shipping policy

SHIPPING POLICY

1) Delivery Time

Orders are delivered within an average of 4 business days. Delivery times may vary for special orders or customized products. In such cases, the estimated delivery time will be stated on the product page.

During holiday periods or special promotions, delivery times may be extended. If this happens, we will inform our customers through our website or by email.

2) Shipping Costs

We offer free shipping on all orders.

3) Shipping Carriers

We ship our orders through reliable and well-known shipping carriers. After placing your order, your package tracking number will be sent to you by email.

4) Delivery Address

Please make sure that you provide a correct and complete delivery address when placing your order. We are not responsible for delivery delays caused by incorrect or incomplete addresses.

5) Damaged or Lost Products

When you receive your order, please check the outer packaging. If you notice that the package is damaged, open it in the presence of the courier and inspect the product.

If the product is damaged or missing, please inform the courier and contact us immediately. If your package is lost or damaged during shipping, our customer support team will assist you.

6) Returns and Exchanges

For more information about our return policy, please contact us at: support@pelvise.com